Terms of service
Flower Orders
Order Rejections
All orders are subject to acceptance by Fleur and Rebelle. We reserve the right where necessary to reject an order without giving reasons. In such instances, we will refund or cancel any payments received in full.Delivery Dates
We will make every effort to deliver flowers on the date selected via the website, but this cannot be guaranteed.Non-Delivery
In the unlikely event that we fail to deliver an order on the selected delivery date we will either send a replacement on our next available delivery date, or will refund the full price of the order within 3 to 5 days.Order Changes
To alter an order, please contact fleurandrebelle@gmail.com. We’ll try to accommodate last-minute changes but cannot guarantee always being able to when notice has been given less than 2 calendar days prior to the order being dispatched from the store. This includes the flower style, size, delivery address, date and gift card message. The above also applies to subscription orders.Cancellations
An order of up to £100 can be cancelled 2 calendar days prior to the delivery date and a full refund issued. For amounts greater than £100 or if notice is given with less than 2 calendar days notice, we can only give a refund if we have not already ordered the flowers - With the exception of orders from our Christmas, Mothers Day and Valentines collections. The above also applies to subscription orders. If you (the customer) are unhappy with the condition of the flowers on delivery, you must inform us within 24 hours. If you wish you to change your order (for example date or delivery address) please let us know within 12 hours of delivery date. If you cancel your order and request a refund, please note we keep 2% card processing fee. If you wish to cancel your order for Christmas, Valentines or Mother’s Day delivery, please provide 7 days notice for full refund. If you cancel with less than 7 days notice no refund will be given.Incorrect Items
In the unlikely event that the items are delivered incomplete or incorrect, Fleur and Rebelle should be notified within 24 hours of the delivery. We will assess next steps on a case-by-case basis.Flower Quality
Flowers sent by hand are packed with water and those sent by national delivery in a hydration gel, to reduce the risk of spillages in transit. Once the flowers are delivered, please ensure the bottom of the stems are all trimmed by a few centimetres and they are then placed directly into fresh water in a clean vase.
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, although it is possible that they may be damaged in transit. If flowers do not seem fresh or are damaged, please contact us with photos within 24 hours of receipt to fleurandrebelle@gmail.com. If the flowers do not meet our own high standards, we will either replace the flowers at our next available delivery date or offer a refund.Flower Availability
All floral items are subject to availability. In the event of any supply difficulties that mean we cannot deliver an order to our high-quality standards, we reserve the right to substitute flowers with an alternate of a similar style and value. If we cannot provide a satisfactory alternative, we will refund the price of the order.Returns Policy
Due to the perishable nature of fresh flowers, we cannot accept returns on fresh flower or flowers Kant products. We do not typically accept returns on non- fresh flower items unless pre-agreed at point of sale. The customer should cover the costs associated with returning any items. We have a 30-day return policy for our dried flowers and other goods (excluding fresh flowers and plants) which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the order number or proof of purchase. You are responsible for cost of returning item to us. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start a return, you can contact us at fleurandrebelle@gmail.com . If your return is accepted, we'll send instructions of how and where to send package. You can always contact us for any return question at fleurandrebelle@gmail.comDelivery Charges - fresh Flowers for local delivery
Our hand delivery fees, between the hours of 9am and 6pm Monday to Friday, within London are as follows:
£4 Delivery Fee for up to 4km from the CV10 6HR
£6 Delivery Fee between 4km and 6km
£10 Delivery Fee between 6km and 10km
Distances further than 15km, or outside of these times, will be calculated and charged on a case by case basis.
Our national delivery fee shipped overnight using an external party, from Tuesday to Friday is £12.National Delivery
Our National Delivery fresh flowers are sent using overnight delivery services, such as DPD. We will always book Next Day Delivery, however on occasion flowers will take longer than one day to arrive. This is down to the delivery service and totally out of our control, therefore we cannot accept responsibility for flowers that take a little longer to arrive. Flowers are sent nationally at the customer’s own risk.Delivery (dried flowers and other goods) - Our Dried Flower Bouquets, homeware, Candles and gift items are available for UK wide delivery via Royal Mail or DPD. Delivery is £4.95. Our cards and prints are available for UK wide delivery via Royal Mail or DPD. Delivery is £2.59. Please review each product for specific cut off times and availability information. Please be aware that Royal Mail strike days may delay some orders
Missed Delivery
It is the responsibility of the customer to ensure that someone is available at the delivery address at all times during the date of delivery.
For London deliveries, if no one is at the address when the delivery is attempted, we will leave the items with a neighbour or in a safe place. If this is not possible, the item will be brought back to our store and we will contact you to rearrange the delivery. We reserve the right to charge for redelivery, and any damage or ageing caused due to a delayed delivery date is at the customer’s own risk.
For national deliveries, the delivery service will provide a delivery slot to you via email on the day of delivery and provide the opportunity to nominate a safe place. If no one is at the address when the delivery is attempted and no safe place has been given then the flowers will be taken to the local depot and a redelivery date booked, usually the following business day. We cannot accept responsibility for this delay or any damage or ageing caused as a consequence. Any redelivery fees incurred will be passed on to the customer.Subscription Prices
We reserve the right to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers. If we raise our prices, we will give subscribers 7 days notice and the option to cancel the subscription, or where possible change the subscription plan.
Event Services
Flower Availability
All flowers and foliage are subject to availability and on occasion it may be necessary to replace them with an alternative deemed suitable, where possible agreed in advance with the client.Flower Prices
We will endeavour to adhere to the prices we have quoted however flower wholesale prices change weekly and we may have to alter our quote. If this is the case, we will inform you at the earliest opportunity to obtain your agreement. If this is not possible, we reserve the right to charge the revised price.Staff Prices
We shall provide staff based on the event running times provided by the client. If the timings deviate, the client agrees to pay for any additional labour fees on an hourly basis. Please inform us of changes to event running times as soon as possible as they may be difficult to accommodate.Flower Freshness
We cannot accept responsibility for any flowers that do not look their best after install if the flowers are not kept in their optimal conditions.Hardware
All hardware including vases, containers and ancillaries remain the property of Fleur and Rebelle and must be returned to the store address within 2 days of the event unless alternative arrangements have been made in writing. Any lost or damaged items will be charged at the replacement cost.Cancellation
We require 10 calendar days notice when cancelling an event as we order the flowers and commit to paying for them shortly after that. Should you cancel less than 10 days before the event, we charge 75% of the total quote or invoice, to cover the cost of flowers ordered, staff booked and lost business. We do our best to remain as flexible as possible should you want to move the date with more than 10 days notice, but there may be some diary constraints against other commitments.All weddings and events bookings with be sent separate terms and conditions, paying the security deposit counts as acceptance of the terms and conditions
Other
Payment Disputes
Any disputes regarding the payment of services rendered must be communicated within 24 hours of service delivery. Invoices remaining unpaid one month after the invoice due date will be passed onto a third-party debt collection agency, unless otherwise agreed.Circumstances beyond our control
Fleur and Rebelle shall not be liable for late or non-delivery of any order or service if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond Fleur and Rebelle’s reasonable control.Photography Credits
We ask that any photography featuring our work posted on social media, on websites or in print, is credited as “Floral design by Fleur and Rebelle”.
Instagram handle: @fleurandrebelle
Website: www.fleurandrebelle.co.uk
Terms of service
This website is operated by Fleur and Rebelle Flower Studio. Throughout the site, the terms “we”, “us” and “our” refer Fleur and Rebelle Flower Studio. Fleur and Rebelle Flower Studio offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
All fresh and dried flowers should not be eaten by humans or animals. We do not use poisonous flowers in our bouquets. We will only use lilies if requested.
If you cancel your order and request a refund, please note we keep 2% card processing fee.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products Or Services
Further to the clause above, If you sign up to a fortnightly or monthly subscription, the bouquet will not stay fresh for fourteen or thirty days respectively. Once during each subscription period, we are happy for you to skip a week, a fortnight or a month. Please provide us with 7 days notice and we will add the missed bouquet onto the end of your subscription period.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
All fresh and dried flowers should not be eaten by humans or animals. We do not use poisonous flowers in our bouquets. We will only use lilies if requested.
If you cancel your order and request a refund, please note we keep 2% card processing fee.
If you cancel a Valentine’s Day, Mother’s Day or Christmas order and request a refund within 7 working days of delivery, we will keep 25% and refund 75%. Flowers for these key dates are pre ordered 2 weeks prior to delivery hence the charge for cancellation.
Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
to maintain any comments in confidence;
to pay compensation for any comments; or
to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall MUD Urban Flowers, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless MUD Urban Flowers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
Changes Of Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Information
Questions about the Terms of Service should be sent to us at
Fleurandrebelle@gmail.com